Board of Directors
Director, Google Analytics Marketing, Google
Casey has been working in marketing analytics since 1996. His first foray into web analytics was white-labeling Webtrends into a first generation ecommerce and email marketing platform in 1999. Since those days, Casey has spent the past 15 years in a passionate pursuit of making marketing better through data, technology, and analytics. This journey has encompassed taking new technologies to market while at DoubleClick, overseeing the transition of Webtrends from a single product to a multi-product company as head of strategy, and acting as General Manager for Internet Retailer Top 125 site, Alibris.com. Joining Adometry in March of 2013 as Head of Marketing, Casey is responsible for product strategy and marketing of the Adometry Marketing Intelligence Platform, which combines modern marketing mix modeling, data-driven attribution, and intelligent predictive optimization to give marketers a single solution for managing marketing spend and performance across channels. Casey is also an original co-founder and advisor for SpotRight, a big data startup compiling and modeling billions of social graph connections to inform and target marketing programs. Casey is a regular speaker, moderator, and panelist at regional and national conferences and a frequent contributor to various marketing and analytics publications and blogs. Casey holds an MBA from Regis University with an emphasis in Marketing and Operations Management and has an undergraduate degree is in Electrical Engineering.
Senior Director, Product Strategy, ForeSee by Answers
Eric provides leadership to ForeSee’s mobile solutions as well as solutions related to the media and entertainment industries. He is responsible for working with product, delivery, sales and marketing teams to ensure that ForeSee continues to bring innovation and operational excellence to its mobile offerings.
Since joining ForeSee in 2004, Eric has been contributing to the strategic growth of the organization. He brings 15 years of customer-focused experience to the team, and is a frequent presenter at conferences in the U.S. and UK. Eric is the Co-Chairman of the Digital Analytics Association’s Membership Committee and serves as instructor for various trade groups on the importance and application of attitudinal analytics.
Previously, he has held positions that include web analyst, multichannel strategy consultant, usability specialist and focus group moderator. His goal is to best understand and motivate multi-channel consumers on behalf of his clients.
ForeSee was recently acquired by the Answers Corporation, a leading provider of cloud-based solutions that enhance customer acquisition and brand engagement.
General Manager, Microsoft.com, Production Studios & Events, Microsoft Corporation (USA)
As General Manager for Microsoft.com, Production Studios & Events, Steve leads a group responsible for several of Microsoft’s key "owned” marketing channels including corporate microsoft.com (a top 10 global reach website); Microsoft Production Studios, which creates and distributes digital media productions for both internal and external clients; and Microsoft’s Worldwide Events team.
Steve joined Microsoft in 1996 in the company’s MSN division, leading membership marketing on the US business and later as general manager of the MSN France business, in the Microsoft France subsidiary. Under Steve’s leadership the MSN France network of sites rose from 7th place in audience size to 2nd.
In 2005 Steve moved into marketing communications as head of Global Advertising for Microsoft. He accelerated Microsoft’s shift to greater use of digital marketing communications vehicles and more than doubled the share of online in Microsoft’s advertising mix, surpassing the spend in traditional media.
Before joining Microsoft, Steve worked in brand management at the Quaker Oats Company (now part of Pepsico) managing major brands such as Quaker Oats oatmeal and the Cap’n Crunch line of cereals.
Steve is a marketing generalist who particularly enjoys creating great customer experiences through great products; and growing the business opportunity of those experiences with strategic marketing investments informed and refined through data and analysis.
VP, Product Measurement, Testing & Intelligence, First Data Corporation
Robin recently joined First Data Corporation as, VP, Product Measurement, Testing & Intelligence. In this brand new role, she will measure product performance, defining key business indicators and surface deep behavioral insights using both qualitative and quantitative approaches. As First Data’s small to medium merchant (SMB) suite grows, Robin will be developing methods to measure and test across the entire product portfolio, surfacing strategic opportunities and trends. The First Data SMB suite includes exciting new solutions such as Clover Station, Clover App Market, Insightics, Perka and many others. Under Robin’s leadership there will also be a strong focus on market research, NPS, user studies and follow-me-home programs to paint a clear 360 degree picture of the SMB customer and actionable product insights.
Prior to First Data, Robin was Sr. Director, Experimentation & Behavioral Analytics at PayPal, serving as a senior analytics thought leader responsible for developing both website and mobile app optimization and intelligence tools for thousands of internal marketers, analysts, product managers and engineers. Robin joined PayPal in 2011, developing and implementing the first global enterprise A/B testing platform in concert with advanced analytics and driving best practices across PayPal globally. Prior to PayPal, Robin implemented eBay’s first global enterprise platform for A/B testing and automated reporting. She developed a blueprint for scaling large complex A/B testing in repeatable manner while driving an organization-wide culture change toward A/B testing. As a result, Harvard Business Review recognized eBay’s testing capability & practice in 2011 as best in class. For past 8 years at eBay Inc. Robin has demonstrated passion for driving product and marketing optimization by bringing together qualitative and quantitative customer analytics.
Robin has prior Board experience serving on non-profit corporation & analytics advisory boards. Robin often leverages DAA for employee continued education and networking needs. Robin is keenly interested in helping DAA become a world-recognized resource for both analytics professionals as well as corporations who want to improve their analytics capabilities.
Marketing Principal (Interactive Marketing Strategist), FedEx Services (USA)
Ned Kumar is an Interactive Marketing Strategist at FedEx Services. He has over nineteen years of experience in customer analytics, with expertise in both online and offline channels. Ned is a frequent speaker at various conferences on topics related to analytics, Big data, search optimization, and change management.
Throughout his career Ned has played a leadership role in designing data-driven customer strategies but more recently his passion has been in driving channel agnostic concepts to better understand customer interactions holistically.
Ned is a member of various professional organizations, a Certification Board Member at the Digital Analytics Association and also an Online Tutor for the University of British Columbia's Award of Achievement in Web Analytics Program. In his previous job as an Asst. Professor of Marketing & Management, Ned taught senior level courses in Strategy, Quantitative Analysis, and Decision Support and has numerous journal publications to his credit.
Jim Sterne produced the world's first Marketing on the Internet seminar series in 1994. Today, Sterne is an internationally known speaker on electronic marketing and customer interaction. A consultant to Fortune 500 companies and Internet entrepreneurs, Sterne focuses his 30 years in sales and marketing on measuring the value of a web site as a medium for creating and strengthening customer relationships.
Sterne has written seven books on Internet advertising, marketing, and customer service including, his most recent, Social Media Metrics: How to Measure and Optimize Your Marketing Investment..
As a Founding Director and President since 2004, Jim is the Association's spokesperson and chief cheer-leader, leading the organization to deliver on its mission - uniting and educating analytic professionals, consultants, practitioners and educators.
Founder and CEO, Brooks Bell
Brooks is a leader in data-driven innovation and a serial entrepreneur. She cofounded her first successful web development company as an undergraduate at Duke University. Within a year, she landed AOL as a client and, applying theories learned through a major in psychology, optimized the user experience of several high-profile projects—including a landmark redesign of AOL’s member sign-up process. In late 2003, she leveraged her AOL experience and founded Brooks Bell. The full-service optimization firm brings the scientific disciplines of A/B testing and personalization to large traditional consumer organizations. Brooks Bell has since helped dozens of Fortune 500 clients use A/B testing to answer key questions and lift revenues. Current clients include Adobe, American Express, Brooks Brothers, Toys R Us and Marriott. Today, Brooks Bell employs a large team of analysts, developers and consultants and is based in Raleigh, NC. Brooks is helping to support early stage entrepreneurs within the startup ecosystem in North Carolina. She cofounded HQ Raleigh, a community and co-working space for high-impact startups, as well as cofounding the first ThinkHouse, a co-living community for recent college graduates. HQ Raleigh and ThinkHouse have supported over 80 companies in 2013, helping them gain the connections, funding and mentorship they needed to continue to grow.
VP, Customer Insights and Analytics, Equifax
Colin leads customer insights and analytics for the Personal Solutions division of Equifax based in Atlanta, Georgia. Colin is also a Board Member of the Digital Analytics Association. Previously Colin owned the digital audience analytics product strategy and data governance program across Turner Broadcasting System, including CNN, Cartoon Network, NBA, NCAA, and TNT/TBS. This role included data strategy, data standardization, governance, data quality, and development and delivery of reporting and analytics capabilities. He was also the founding Chair of the Digital Analytics Association Media Special Interest Group which he led for four years. Prior to that Colin led the eMarketing group across Turner delivering ecommerce and campaign management in support of all direct to consumer activities. Colin also built and led the eMarketing platform for CheckFree in support of consumer electronic bill pay adoption. He has led analytics-focused product management, product development and operations teams across a broad range of verticals, including media, financial services, supply chain, B2B and aerospace.
Colin started his career with NASA, where he conducted large-scale analytical computations and experimental testing of helicopters, supersonic transports and re-entry space vehicles. Colin has a Ph.D. in Aeronautics and Astronautics Engineering from Stanford University as well as a M.S. from Georgia Tech and a B.Eng. from the University of Manchester, England - both in Aerospace Engineering.
A consequence of growing up in south London, Colin is a supporter of Crystal Palace Football Club in the British Premier League. Colin lives in Decatur, Georgia, with his wife Karen, son Ian, daughter Madeleine and pet Labrador Mikey.
Senior Partner, Analytics Demystified
Adam Greco is a longstanding member of the analytics community. He has managed web analytics at the Chicago Mercantile Exchange and Salesforce.com. He was one of the early founders of Omniture, a leading web analytics technology firm and has also provided consulting services via Web Analytics Demystified. Mr. Greco has written hundreds of web analytics blog posts and also authored the definitive book on Adobe SiteCatalyst. He has also presented at numerous industry events, co-presented the Beyond Web Analytics podcast and was a nominee for the industry's most influential contributor.
Global Director, Digital Analytics, MetLife
Analytics has been the backbone of Deanna’s career – from media planning to consumer direct marketing to eCommerce and B2B lead generation. Deanna is now leading MetLife’s digital analytics globally where she is increasingly able to glean insights that drive decisions, actions and business results across 20+ countries. Prior to MetLife, Deanna headed eCommerce and digital analytics at LexisNexis where she managed digital marketing, content, operations, testing and insights. While at LexisNexis, Deanna decided to focus her career in analytics and, on the advice of the Digital Analytics Association community, she pursued her Award of Achievement in Digital Analytics through the University of British Columbia.
Previously, Deanna spent 14 years in Time Inc.’s Consumer Marketing division; direct marketing proved the ideal foundation to digital marketing and analysis – as both are results-focused and highly trackable. She has taught marketing at the graduate level at NYU and worked in media at several major ad agencies. Deanna graduated from Syracuse University with a degree in marketing and communications. Deanna and her family are currently rehabbing their fifth old house, an 1880s mill-workers home.
Executive Director, Institute for Advanced Analytics
Michael Rappa is Executive Director of the Institute for Advanced Analytics and a member of the faculty in the Department of Computer Science at North Carolina State University. As head of the Institute, he leads the nation’s first Master of Science in Analytics as its founder and principal architect. Before joining NC State as Distinguished University Professor in 1998, for nine years he was a professor at the Massachusetts Institute of Technology.
Dr. Rappa has 25 years of experience as a professor working across academic disciplines at the intersection of management and computing. An accomplished researcher and instructor, his passion is to bring an entrepreneurial and forward-thinking mindset to innovation in higher learning. His current role is to prepare a new generation of data savvy professionals for leadership in a digital world. Since launching the Institute in 2007, the Master of Science in Analytics has grown into one of the largest and most selective graduate degree programs on campus. As a group his students are among the most sought-after graduates of the university.
Rappa is perhaps most widely known as the creator of “Managing the Digital Enterprise,” an innovative and award-winning educational Web site devoted to the study of management in the digital world. Launched in 1999, originally as the foundation for a course he taught, the site is a valued resource used by several million learners and hundreds of university instructors from around the world—and a precursor to the massive open online course (MOOC). In 2010, Rappa presided as general co-chair at the 19th International World Wide Web Conference, the premiere annual gathering of the Web research community.
Rappa began his teaching career at the University of Minnesota, where he earned his doctorate in 1987. He also holds a bachelor’s degree from Union College. Recently, he had the pleasure of watching his two alma maters face-off in the NCAA Hockey Championship Game.
Sr. Director, Digital Analytics, Public Broadcasting Service
For nearly 20 years, I have been analyzing consumer behavior on the web to drive business strategies. I have led the Digital Analytics function at PBS for nearly 8 years, growing the team from one analyst to five. I drive the digital media data strategy across our brands and platforms. I have a particular interest in cross-platform digital media usage and measurement. I am an active member of the Digital Analytics Association and the larger web analytics community. I represent PBS as a member of the DAA's Media SIG. I am a co-leader of the DAA Washington, DC chapter and co-chaired the planning committee for the 2013 and 2014 DAA Washington DC symposiums. I have previously served on the board of the Integrated Media Association, a public media association whose objective was to connect digital staff from across public television and public radio and provide professional development and collaboration opportunities. I am frequently invited to speak on digital analytics and measuring user engagement at nationwide industry conferences and public media gatherings. I hold an MBA from Georgetown University and a BS in Marketing from DePaul University.
Digital Analytics Association
DAA’s first full time Executive Director is Mike Levin who began his position on March 1, 2010. Mike has served in executive positions in association management for more than 25 years, and has represented companies ranging in size from multi-national to start-up.
Named to the Atlanta Business Chronicle’s list of "Who’s Who in the Technology Industry” for six consecutive years, before coming to DAA Mike’s previous positions include Executive Director of the Oracle Applications Users Group, Executive Director of the Southeast Council of the AeA (American Electronics Association, now TechAmerica) and President of the US Office of the International Coffee Organization. Mike has also led association advocacy programs at the local, state and national governmental levels.
As the President of the US office of the International Coffee Organization he managed a nationwide field marketing force and was responsible for marketing, promotion and education programs across the US. Mike led the nationwide effort to produce the world’s first frozen coffee drink.
In addition to serving in executive positions in trade associations, Mike has owned and operated two small businesses.
He also has served as Governmental Affairs and Marketing Manager for a solar energy program, as a legislative assistant in the Florida House of Representatives, Grants Coordinator and Program Manager for the Florida Department of Community Affairs, and as Assistant City Manager in Portage, Michigan.
Mike is actively involved as a judge in FIRST Robotics Competition. He has a Masters Degree in Administration from Florida State University and a Bachelor’s Degree in Communications from the University of Florida.
Managing Partner, Technology Leaders
Andrew Edwards has been a pioneer in the digital space since the 1980s. He introduced desktop publishing to the Yellow Pages, helped create “interactive television” with AT&T, taught advanced computer graphics at New York’s Pratt Institute; and founded Renaissance Multimedia where he launched web sites for SoBe Beverage and Canon Digital Video. In 1998 he was awarded Deloitte and Touche’s National Fast 500 Award. Today he is one of the most senior thought-leaders in the digital analytics space and a regular columnist for ClickZ (Incisive Media).
Andrew is a Founder and former Board Member of the DAA (Digital Analytics Association), as well as a Managing Partner at Technology Leaders where he has provided digital analytics expertise to numerous Fortune 500 Companies. Along with Rand Schulman, he founded Efectyv Marketing in 2012. In 2013 he co-wrote an industry-first report about changes in the digital marketing space called "The Dawn of Convergence Analytics". It will be published by Incisive Media in March 2013.
Author and Speaker
Bryan Eisenberg is the co-author of the Wall Street Journal, Business Week, USA Today and New York Times bestselling books “Call to Action”, “Waiting For Your Cat to Bark?” and “Always Be Testing”. Bryan is a professional marketing keynote speaker who has been the keynote speaker for corporate events and conferences such as Search Engine Strategies, Shop.org, Direct Marketing Association, DreamForce, E-consultancy, Emerce, SEM Konferansen Norway and the Canadian Marketing Association. He is also the co-founder and Chairman Emeritus of the Digital Analytics Association. Bryan serves as an advisory board member of Search Engine Strategies, the eMetrics Marketing Optimization Summit and several venture capital backed startup companies (e.g., Bazaarvoice, UserTesting.com, Monetate, Runa.com, TagMan, BoostCTR, OneSpot etc.).
Bryan Eisenberg is the recognized authority and pioneer in online marketing, improving online conversion rates, persuasive content, and persona marketing. Bryan was been recognized by eConsultancy members as one of the top 10 User Experience Gurus, he was selected as one of the inaugural iMedia Top 25 Marketers, and a DMEF Rising Star Award winner in 2010.
Bryan has been a featured expert by The Wall Street Journal and the The New York Times and been quoted in Business 2.0, CXO Europe, Advertising Age, CNN, Forrester Research, Jupiter Research, Miami Herald, Publish, Internet Advertising Report (IAR), Chicago Business Tribune, Inc Magazine, Entrepreneur, Target Marketing, DM News, Microsoft’s bCentral, MarketingSherpa, the Toronto Star, Smart Money & Internet Retailer for his thought leadership in the critical area of internet marketing and improving online conversion rates.
In 1998, Bryan co-founded FutureNow Inc. (Bryan & Jeffrey are no longer associated in any way with FutureNow) , the company has been helping businesses generate more engagements, leads, subscriptions, and sales with its unique framework he helped develop, Persuasion Architecture®. Bryan’s proudest professional accomplishments are the thousands of companies, students and clients, including HP, NBC Universal, GE, WebEx, Overstock and Dell, that have consistently enjoyed dramatic improvement in sales.
Currently, Richard Foley is a World Wide Product Manager and Strategist for SAS Institute, a leader in customer analytics. As product manager Richard’s primary function is to gather user requirements and to pontificate the necessity for better web analytics. Richard is also a firm believer in aligning web strategies with corporate strategies. Richard has had numerous speaking engagements about web analytics from sitting on panels such as Council of American Survey Research Organization, to keynote speaker at a Business Intelligence Forum.
Richard Foley has been active in the Web Analytics community since 1996 where he worked on implementing web analytics standards and KPIs for Medscape, now part of WebMD.
Before entering the new fast growing field of Web Analytics, Richard worked as a Risk Manager at a large financial intuition, and as a self employed contractor for Risk Management. The knowledge gained as a Risk Manager was provided Richard with a unique understanding of how important proper business strategies are in running an organization.
Partner and Conference Director, Digital Strategy Conference
Andrea Hadley is a digital marketer, consultant, event producer and industry advocate. After transitioning from the newspaper industry in 1997 and earning her Certificate in Internet Marketing from UBC, she founded web marketing consultancy NetSetGo Marketing Ltd (1998 – 2010); partnered with global event producer Rising Media to bring the eMetrics Summit and Search Marketing Expo to Canada (2007 – 2011); co-founded the International Internet Marketing Association in 1998 and Digital Analytics Association in 2004; and currently serves on the Advisory Board for the University of British Columbia Certificate in Digital Strategy.
In 2012 her passion for digital transformation amplified as the web, mobile and social collectively tipped into media dominance. When it became clear that the question being asked by business was no longer how do we increase customers to our website? But rather how do we integrate digital to improve the business overall? That passion gave way to the forming of dStrategy Media and launch of the Digital Strategy Conference.
Director of Strategic Services, Cardinal Path
Stéphane is the Director of Strategic Services for Cardinal Path and drives the creation of innovative company-wide solutions and digital measurement strategies designed to deliver maximum value and insight to clients. His knowledge and thought leadership led the Digital Analytics Association to name him as one of the most influential industry contributors in 2011 and 2012.
Among his many accomplishments include: creator of the Online Analytics Maturity Model; creator of WASP (Web Analytics Solution Profiler), gaAddons, the “Just-in-Time” tagging methodology, and one of the first persons to receive the DAA Certified Web Analyst title.
Stéphane is called upon frequently to keynote and speak at conferences, was a Director and Board member of the Digital Analytics Association, and is frequently quoted in the media on issues related to digital measurement. He holds an MBA in eBusiness from Laval University (Québec City) where he teaches a graduate class on web analytics, and also lectured the Award of Achievement in Web Analytics and Fundamentals of Business Analysis classes at the University of British Columbia. Stéphane and his wife Josée live in an 18th century farmhouse near Québec city with their two children and golden retriever.
Senior Partner, Cardinal Path
Alex manages Cardinal Path, a web analytics / site optimization consulting firm dedicated to helping clients realize the full potential and value of their online channel. He has worked with and led web analytics and online performance measurement initiatives for clients in the public, private, non-profit and education sectors. Alex is the past President of the Digital Analytics Association. He has been a speaker at many conferences and teaches web analytics courses for DAA Essential Series and Web Manager University.
SVP, Customer Engagement, iJento
Neil Mason is SVP, Customer Engagement at iJento. He is responsible for providing iJento clients with the most valuable customer insights and business benefits from iJento's digital and multichannel customer intelligence solutions.
Neil has been at the forefront of marketing analytics for over 25 years. Prior to joing iJento Neil was Consultancy Director at Foviance, the UK's leading user experience and analytics consultancy, heading up the user experience design, research and digital analytics practices. For the last 12 years Neil has worked predominantly in digital channels both as a marketer and as a consultant, combining a strong blend of commercial and technical understanding in the application of consumer insight to help major brands improve digital marketing performance. Neil is also a frequent speaker at conferences and events and writes a regular column on ClickZ.
Neil's expertise ranges from advanced analytical techniques such as segmentation, predictive analytics and modelling through to quantitative and qualitative customer research. Neil has a BA in Engineering from Cambridge University and an MBA and a postgraduate diploma in business and economic forecasting.
CEO and Founder of x.ai
Dennis is the CEO and Founder of x.ai, whose artificial intelligence driven personal assistant lets people schedule meetings using plain English and nothing more than a CC to firstname.lastname@example.org. He’s a pioneer and expert in the analytics, optimization and big data space and has been since its inception – he is also a fully-fledged entrepreneur and successfully delivered a number of company exits. He’s an accredited Associate Analytics Instructor at the University of British Columbia, the Author of Data Driven Insights from Wiley and a frequent speaker on the subject of Analytics and Data. A native of Denmark, Mortensen currently calls New York City his home
Seth Romanow, Partner, Elite Analytics
Mr. Romanow brings over 20 years of experience in integrated and digital marketing, data and analytics and marketing operations. He has been recognized twice by B2B Magazine as a Top 100 Marketer and is a founding board member and currently President of the Digital Analytics Association. Most recently, Seth was VP, CMO for Rainmaker Systems, a leading business services company. He was responsible for managing all Rainmaker client and corporate marketing efforts and inside sales. His responsibilities included helping Rainmaker customers achieve their revenue goals through effective integrated marketing programs. Before joining Rainmaker, Seth led the Customer Intelligence organization for Microsoft.com. There managed web analytics, customer data, behavioral targeting and business intelligence platforms and services. Seth also held a number of marketing management positions in prominent companies including Hewlett-Packard, where he led the Customer Knowledge Management and Analytics organization. He also has broad management experience in advertising and marketing, holding leadership positions at Wunderman/Y&R, EuroRSCG, BBDO, and Bates USA managing client relationships with well-known brands such as Microsoft, Apple, Intel, Sprint and MM Mars. Seth received his MBA in Marketing from New York University, Stern School of Business and holds an AB in Political Science and Russian Studies from Occidental College in Los Angeles. He has been a featured speaker at eMetrics Summits, Ad:Tech, the DMA, the Omniture Summit and various other conferences.
Rand is considered by many a new marketing and media pioneer and innovator. In his twenty years as a high technology executive he has led world known brands like Software Publishing/Harvard Graphics and is credited with many transformational products and solutions; from the early PC-based paint and draw systems to creating one of the first DTP products. In 1996 he founded and was CEO of Keylime Software, one of the first Web Analytic applications (acquired by Yahoo); was an executive at NetIQ/WebTrends, and was the CMO of WebSideStory through its 2004 IPO until 2007. Most recently he was General Manger Internet Products at Unica and is currently CMO of Insideview. He was named one of the Top 100 BtoB marketing executives by BtoB Magizine, is a regular speaker on digital marketing topics and is widely quoted in national publications. He is a founder and past board member of the Digital Analytics Association, and currently sits on the board of several companies and is a partner in his consulting firm, Rand Schulman Partners.
When not on mountain trails with his bike, which is most of the time while he's not in the office, you will find him somewhere in or on the water, sailing off the coast or in the surf zone.
Shubhra Srivastava, Director, Digital Analytics, American Express
Shubhra joined American Express in 2011 and is responsible for all tracking, tagging and analytics strategy for the enterprise wide solutions in her current role. Prior to this, Shubhra was driving the acquisition strategy for new card members through all digital channels including social, mobile, aggregators, display media, paid search and onsite. Shubhra has been working on brining emerging technologies like data management platform to Amex for digital segmentation and targeting.
Prior to American Express, Shubhra was the Head of Measurement at Nokia where she built a global measurement platform for the enterprise mobile strategy. This was key to measuring customer engagement in various mobile services such as navigation, music, games and apps. Prior to Nokia, Shubhra was the Senior Manager for Customer Insights at InterContinental Hotels Group where she developed several leading edge methodologies to optimize site experience and built cross channel insights for a full 360 degree view of the customer.
Prior to InterContinental Hotels, Shubhra held roles in marketing analytics, forecasting and statistical analysis at Axciom and Federal Express.
Shubhra has led market-disrupting initiatives in digital analytics and has constantly been at the forefront of applying analytical techniques to emerging consumer channels. She is an active member of the digital analytics community, with multiple speaking engagements at the eMetrics summit and has also served on the board of the Web Analytics Association. She lives with her husband and two sons in New York.